Pracownicy

Streszczenie:
Background: The increasing deployment of conversational artificial intelligence (AI) in mental health interventions necessitates an evaluation of their efficacy in rectifying cognitive biases and recognizing affect in human-AI interactions. These biases are particularly relevant in mental health contexts as they can exacerbate conditions such as depression and anxiety by reinforcing maladaptive thought patterns or unrealistic expectations in human-AI interactions.

Objective: This study aimed to assess the effectiveness of therapeutic chatbots (Wysa and Youper) versus general-purpose language models (GPT-3.5, GPT-4, and Gemini Pro) in identifying and rectifying cognitive biases and recognizing affect in user interactions.

Methods: This study used constructed case scenarios simulating typical user-bot interactions to examine how effectively chatbots address selected cognitive biases. The cognitive biases assessed included theory-of-mind biases (anthropomorphism, overtrust, and attribution) and autonomy biases (illusion of control, fundamental attribution error, and just-world hypothesis). Each chatbot response was evaluated based on accuracy, therapeutic quality, and adherence to cognitive behavioral therapy principles using an ordinal scale to ensure consistency in scoring. To enhance reliability, responses underwent a double review process by 2 cognitive scientists, followed by a secondary review by a clinical psychologist specializing in cognitive behavioral therapy, ensuring a robust assessment across interdisciplinary perspectives.

Results: This study revealed that general-purpose chatbots outperformed therapeutic chatbots in rectifying cognitive biases, particularly in overtrust bias, fundamental attribution error, and just-world hypothesis. GPT-4 achieved the highest scores across all biases, whereas the therapeutic bot Wysa scored the lowest. Notably, general-purpose bots showed more consistent accuracy and adaptability in recognizing and addressing bias-related cues across different contexts, suggesting a broader flexibility in handling complex cognitive patterns. In addition, in affect recognition tasks, general-purpose chatbots not only excelled but also demonstrated quicker adaptation to subtle emotional nuances, outperforming therapeutic bots in 67% (4/6) of the tested biases.

Conclusions: This study shows that, while therapeutic chatbots hold promise for mental health support and cognitive bias intervention, their current capabilities are limited. Addressing cognitive biases in AI-human interactions requires systems that can both rectify and analyze biases as integral to human cognition, promoting precision and simulating empathy. The findings reveal the need for improved simulated emotional intelligence in chatbot design to provide adaptive, personalized responses that reduce overreliance and encourage independent coping skills. Future research should focus on enhancing affective response mechanisms and addressing ethical concerns such as bias mitigation and data privacy to ensure safe, effective AI-based mental health support.

Słowa kluczowe:
cognitive bias artificial intelligence, AI, chatbots, digital mental health, bias rectification, affect recognition, conversational artificial intelligence

Streszczenie:
There exists a growing discourse around the domination of Big Tech on the landscape of artificial intelligence (AI) research, yet our comprehension of this phenomenon remains cursory. This paper aims to broaden and deepen our understanding of Big Tech's reach and power within AI research. It highlights the dominance not merely in terms of sheer publication volume but rather in the propagation of new ideas or memes. Current studies often oversimplify the concept of influence to the share of affiliations in academic papers, typically sourced from limited databases such as arXiv or specific academic conferences.
The main goal of this paper is to unravel the specific nuances of such influence, determining which AI ideas are predominantly driven by Big Tech entities. By employing network and memetic analysis on AI-oriented paper abstracts and their citation network, we are able to grasp a deeper insight into this phenomenon. By utilizing two databases: OpenAlex and S2ORC, we are able to perform such analysis on a much bigger scale than previous attempts.
Our findings suggest that while Big Tech-affiliated papers are disproportionately more cited in some areas, the most cited papers are those affiliated with both Big Tech and Academia. Focusing on the most contagious memes, their attribution to specific affiliation groups (Big Tech, Academia, mixed affiliation) seems equally distributed between those three groups. This suggests that the notion of Big Tech domination over AI research is oversimplified in the discourse.

Słowa kluczowe:
Knowledge diffusion, Novelty, Affiliation influence, Big tech impact, Complex networks, Natural language processing